Frequently Asked Questions
Everything you need to know about our premium travel and everyday bags.
What materials do you use for your bags?
We use high-quality, sustainable materials including premium recycled poly, organic cotton canvas, and ethically sourced leathers to ensure durability and style.
How do I clean and care for my Lo & Sons bag?
For nylon and poly bags, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a high-quality leather conditioner to maintain the finish.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you ship internationally?
Yes, we currently ship to select international destinations. Shipping costs and import duties are calculated at checkout based on your specific location.
Is there a warranty on your products?
Every Lo & Sons bag comes with a one-year limited warranty that covers hardware defects and manufacturing flaws to ensure your peace of mind.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.